WEBVTT

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Welcome to OXIAE.

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How can AI process an email while your business stays in

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control of what happens next?

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Imagine a customer emails to say an order has not arrived.

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A staff member reads the message, looks up information and passes

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the question on.

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This example is fictional.

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Separate that work into four stages: receive the information, classify

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the question, check the result and only then carry out a

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permitted action.

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Each stage needs a clear output.

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Fixed rules can check whether a required field is present.

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They also determine which actions are permitted.

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These checks do not need a language model.

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AI can interpret the wording and suggest that this is a

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delivery question.

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That suggestion does not establish that the order is actually missing.

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If information is missing or the classification is uncertain, a staff

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member reviews the question.

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You can also require approval before an important change or a

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message to the customer.

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Test ordinary, incomplete and repeated inputs.

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Include an unavailable connection.

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Measure errors, quality and total handling time, including the time

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people spend checking results and putting mistakes right.

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Choose one recurring process and someone responsible for exceptions.

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Compare the trial with the current way of working before automating

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more of the business.

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OXIAE connects AI with clear rules and human oversight.

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Read the AI automation guide for the next step.