WEBVTT

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An AI sales agent should distinguish what an enquiry says from

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what remains unknown.

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A fictional customer wants a scheduling application while retaining

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existing software.

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The enquiry mentions users, but no budget or intended start date.

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The agent helps a salesperson identify the missing information.

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Put directly supported information under facts.

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Missing information stays unknown.

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A follow-up question or draft reply is a suggestion.

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Separating these groups gives sales something specific to review.

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Agree which information is required for the next step.

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An unspecified budget does not automatically make an enquiry

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unsuitable.

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Polite wording does not establish buying intent or authority to make a decision.

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The agent might suggest asking which integrations are required and

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when the team wants to start.

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This supports preparation; it does not establish a quotation, delivery

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date or commercial commitment.

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Show the original enquiry, unknown fields and draft together.

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Sending a message or changing a CRM status requires a separately

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permitted action.

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A draft must not silently become a customer message.

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Test complete, incomplete and contradictory enquiries.

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Check missed facts and unsupported conclusions.

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Measure corrections and total handling time too; a persuasive summary

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does not demonstrate additional revenue.

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Choose representative examples and have sales define a useful next

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step.

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Compare support with the existing intake process before adding further

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tasks or actions.

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Read OXIAE’s guide to organising sales information without inventing

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missing customer details.