WEBVTT

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But a working link does not establish that the answer itself is correct.

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A fictional studio offers an introductory course.

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A visitor asks whether experience is required and whether weekends are

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possible.

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The page describes entry requirements but contains no weekend schedule.

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The chatbot searches agreed public pages.

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It can explain entry requirements and show the source.

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For weekends, it should identify the missing information and offer a

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relevant contact route.

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Check whether the source supports each relevant claim.

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A beginner course does not mean all ages may attend.

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Nor should the chatbot infer a price, available place or date

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that the page never provides.

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The same visitor might ask about their own reservation.

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A public website chatbot does not thereby gain access to customer

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information.

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That question needs a separate appropriate route rather than an invented status.

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Who withdraws an old course page?

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How is the chatbot updated?

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Agree this in advance.

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If an update fails, old content must not silently reappear as

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confirmed current information.

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Test missing answers, changed pages and misleading instructions in

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input.

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Also check mobile use, keyboard navigation and closing.

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Ordinary navigation and contact must remain available if the chat does not load.

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Choose a question involving multiple pages or follow-ups.

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If a clear page or ordinary search is enough, improve that

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first.

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Then assess what the chatbot adds.

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Read OXIAE’s guide to website chat with public sources and clear information boundaries.