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This accompanies our article on management dashboards.

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An unusual indicator raises a question; it does not establish the

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cause or appropriate response.

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A fictional team discusses whether requests finish on time.

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An unfavourable trend appears to suggest more capacity.

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Selection rules, missing dates or different work could change that interpretation.

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Select unique requests completed in the chosen month, excluding

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cancellations.

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For the proportion, include only requests with both a completion date

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and an agreed deadline for completion.

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Compare closed months using the same definition.

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Show closure and processing dates.

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An incomplete month, revised definition or late correction needs an

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explicit note beside the comparison.

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Keep missing dates and open work as separate context.

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Without eligible requests, display no percentage.

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Missing data or an incomplete period does not establish whether the

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target was achieved.

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Review counts, composition and known changes behind the trend.

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Discuss which explanations need testing.

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The dashboard does not change capacity; authorised participants remain

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responsible for deciding the response.

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If investigation is needed, record the question, owner, reporting

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period and review date in the action register.

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The next meeting must connect findings with the original discussion point.

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Rehearse a meeting with shared filters and definitions.

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Can participants explain the indicator?

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Does the discussion end with investigation, a decision or deliberate

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postponement, including a clear follow-up arrangement?

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Our source article on management dashboards explains definitions,

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comparable periods, limitations and follow-up, helping people make

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decisions rather than simply collect charts.