Regional coverage you set yourself
Postcodes, radius and multiple locations
You decide which areas you receive calls for. Set your coverage with postcodes or a radius around your location, indicate per area what work you do, and let routing respect those limits. Requests outside your coverage you forward automatically.
Your areas
Outside your coverage
Forwarded automatically
Calls within your area reach you, the rest you forward.
Illustrative example, not real data
How you set your coverage
In four steps from a service area to routing that respects your limits.
You set your service area
Choose postcode areas or a radius in kilometers around your location.
You indicate your work per area
Decide what type of work you take on in which area, and at what times.
Routing respects your limits
On every match the system uses your coverage, so calls stay within your area.
The rest you forward
Requests outside your coverage you forward automatically to a fitting business.
What you set for your coverage
From postcodes to radius and hours. This is how your coverage matches how you work.
Postcode areas
Set coverage on specific postcodes, as fine-grained as you want.
Radius around your location
Choose a radius in kilometers around your location as your service area.
Multiple regions or locations
Work from several places? Set a separate area per location.
Different work per region
Decide per area what type of work you take on, because you do not do the same everywhere.
Hours per region
Tie opening hours to an area, so you only get calls when it suits you.
Forward outside coverage
Requests outside your area you forward automatically to a fitting business.
Who is regional coverage for?
For businesses that have a clear service area and want to keep calls within it.
Businesses with a fixed area
Work in a clearly defined area? Receive only calls that fall within it.
Businesses with multiple locations
Several locations each with their own area? Set coverage per location.
Businesses with travel-time limits
Do not want to drive too far? Bound your area by distance and keep travel time in hand.
Frequently asked questions
Everything you want to know about regional coverage via OXIAE Connect.
How do I set my region?
You define your service area with postcode areas or a radius in kilometers around your location. Routing uses those limits on every match, so you only get calls within your area.
Can I set multiple areas?
Yes. You can set multiple regions or locations, each with its own area and its own settings. That way your coverage matches how you actually work.
What happens to requests outside my coverage?
They do not reach you. They go to a business that does serve the area, or you forward them to the network and keep a fee for it.
Can I take on different work per region?
Yes. Per area you indicate what type of work you take on. So you receive different requests in one region than in another, exactly as you want.
Can I adjust my coverage later?
Yes. You adjust your areas, radius and settings at any time. Changes apply immediately to new calls, so your coverage is always right.
Discover more of Connect
Explore the full Connect product and related capabilities.
Connect
Warm transfers and partner matching, the full Connect overview.
View ConnectReceive matched callers
See how callers are matched to you in real time by region and trade.
View Receive matched callersForward unmatched calls
Forward requests you cannot take on yourself.
View Forward unmatched callsReady to set your regional coverage?
Book a demo and see how you set your service area and routing respects your limits, or start free and try it yourself.