Make ChatGPT useful for your team with shared tasks, permitted information and review. An illustrative example shows how to organise a practical team trial.
The spoken explanation, organised by chapter.
This explanation accompanies our article on ChatGPT for business. How do individual prompts become a shared practice that colleagues can use, review and improve together?
A fictional service team summarises the same working instruction. Each colleague takes a different approach. One summary loses an important exception, although the wording sounds convincing.
The team selects one task: summarising an instruction for internal use. It defines the source, expected structure, boundaries and the point at which someone reviews the result.
First agree which information people may use, who manages access and where results can be shared. Check the features actually available in your workspace and configuration.
The instruction requests main steps and exceptions using only the supplied text. Missing information must remain visible. The output is a draft, rather than an approved instruction.
A colleague checks the draft against the original instruction. Are conditions preserved? Has anything been added? A missing exception is corrected before anyone uses the summary elsewhere.
Ask several colleagues to work through the same examples. Record errors, questions and correction effort. Polished wording or one successful example does not establish usefulness across the team.
Choose an initial user group and an owner for instructions and changes. After the trial, decide which tasks continue, need adjustment or remain outside the agreed practice.
Start with working agreements, rather than a collection of prompts. Our source article on ChatGPT for business explains how configuration, everyday use and evaluation fit together.
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